Privacy Policy
Last updated: May 2026
1. Introduction
Luna Limo Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website, booking platform, and luxury transportation services. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We collect the following categories of personal information:
Contact Information
First and last name, email address, and phone number provided during the booking process.
Payment Information
Payment details are collected and processed securely by Stripe, our third-party payment processor. Luna Limo does not store your credit card number, CVV, or full payment credentials on our servers.
Location Data
Pickup and drop-off addresses provided when booking a reservation. We use Google Maps to calculate routes and distances.
Trip Information
Service type, vehicle preference, date and time of travel, passenger count, luggage count, flight information, and any special requests.
Website Analytics
We use Google Analytics (GA4) to collect anonymized usage data, including pages visited, session duration, device type, and referral sources. This data helps us improve our website experience.
3. How We Use Your Information
- To process and confirm your transportation reservations
- To communicate with you regarding your bookings, including confirmation emails and SMS notifications
- To calculate trip pricing, routes, and estimated travel times
- To process payments securely through Stripe
- To provide your chauffeur with necessary pickup and trip details
- To improve our website, services, and customer experience
- To comply with legal obligations and resolve disputes
4. Third-Party Services
We use the following third-party services to operate our business. Each has its own privacy policy governing the use of your information:
Stripe
Payment processing. Your payment information is transmitted directly to Stripe and is subject to Stripe's Privacy Policy.
Google Maps Platform
Route calculation, distance estimation, and address lookup. Subject to Google's Privacy Policy.
Google Analytics (GA4)
Website analytics and usage tracking. Data collected is anonymized and used solely to improve our website. Subject to Google's Privacy Policy.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With our chauffeurs, limited to the information necessary to complete your trip (name, pickup/drop-off locations, and special requests)
- With third-party service providers listed above, solely for the purpose of delivering our services
- When required by law, legal process, or government request
- To protect the rights, safety, or property of Luna Limo Services, our customers, or the public
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining booking records for accounting, legal compliance, and dispute resolution. Payment transaction records are retained as required by applicable financial regulations. You may request deletion of your personal data by contacting us, subject to our legal retention obligations.
7. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure cloud infrastructure, and limited access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of marketing communications
- The right to withdraw consent for data processing
To exercise any of these rights, please contact us using the information below.
9. Cookies & Tracking
Our website uses cookies and similar technologies through Google Analytics (GA4) to analyze website traffic and usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website but will not impact the booking process.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: